FAQ


Answers to Frequently Asked Questions

Press and hold the power button for 2-3 seconds.
Please be sure to use the manufacturer's AC Adapter.  
Try replacing batteries, if using battery operating mode.
Request a Return Goods Authorization (RGA) - RGA Form
Confirm your have a functional probe to test with transceiver.
Confirm your Doppler Transceiver is functioning properly as well.
Check crystal at probe tip for visible damage. 
Please refer to IFU for more information or contact Mizuho America's Customer Service at customerservice@mizuho.com or call 888-699-2547 for more assitance.
Please contact Mizuho America's Customer Service at customerservice@mizuho.com or call 888-699-2547.  If available, please provide item number and serial number of clip(s).
Mizuho America's standard warranty is one year from the date of purchase. To confirm purchase date contact Customer Service at customerservice@mizuho.com. Please have the following information ready when you contact us: item number(s) and/or serial number and lot number.
Yes, you can send the item in for an evaluation to determine what repair is needed and/or if items need to be replaced.  Please contact Mizuho America's Customer Service at customerservice@mizuho.com or call 888-699-2547 for help with arranging an evaluation.
Yes, both the Smart Fix Box Joint and Metal Box Joint fit both the Smart Fix Headframe and the Sugita Metal Headframe.
Yes, the hand pendant for 7300B/BX Tables can be used wirelessly by pointing the hand pendant control to the sensors on the base of the table.
Yes, you can control the table(s) with the touch screen or the auxiliary switches located on the base of the table.
Send an email request for quotes to customerservice@mizuho.com with item number(s), quantites, and include the ship to address for the hospital.


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