Did you press and hold the power button for 2-3 seconds? - Did you check the battery? Make sure the battery is fully charged. Or, in working condition. - Did you use the correct AC adapter? Please be sure to use the manufacture AC Adapter. - Submit for an RGA? (Link to RGA form. Submitted to CS email).
Do you have known good probe to test with the Transceiver? The issue could also be the Transceiver not the probe. - Did you hold the probe the correct way? Please referent to IFU for more information
Does your clip a Sugita clip? If not, please contact the correct vendor. - Please contact Customer Service via customerservice@mizuho.com. Or, 888-699-2547. Please be sure to include item number, item description, clip’s serial number, made year.
- Mizuho standard warranty is one year from the date of purchase. - Contact Customer Service. Please have the following information ready when you contact us item number, item description, and serial number or lot number?